FREQUENTLY ASKED QUESTIONS

  • Why Do I Need a Water Filtration System?

    If you are buying bottled water for your family, then you are already concerned about the safety of Dumaguete's water. Damaged pipes let in dirt, sewage, toxins, bacteria, viruses and more. Water District crews are over-worked trying to find and repair. And the danger is not only a threat to your drinking water but injects pollution throughout your home including into your showers and your laundry.

  • Is RENU-H2O the Best Choice for My Home?

    RENU-H2O has 18 years of experience providing clean water to families in the Pacific Region. We are the exclusive distributor for SimPure products in the Philippines. There are a lot of scammers and online companies trying to sell you less capable and more expensive products that won't do what they promise. We are based right here in Dumaguete. Our technicians will come right to your house to install our systems and provide personalized service. You'll never hear - "Sorry, out of stock..."

  • Why are the SimPure Systems Right for Dumaguete?

    We chose SimPure because they've been in business for nearly 20 years - outlasting the majority of companies who tried and failed to provide a good product. They stand behind their products and we've had no returns for defects. After we tested the local water, we specifically chose The DB-10C2 Whole House Filtration system and the T1-500UV Reverse Osmosis system because they do an excellent job purifying Dumaguete's water at a reasonable price (See the Certification Section for the test results) It has a super-sized boost pump which can produce 500 gallons or 1900 liters of water a day. We know you don't drink that much water, but it means that there is no pressure drop and you can fill up a glass of water in about 5 seconds. NOTE: The T1-500UV is the latest version. It's so new, they haven't received it in the US yet!

  • Is a Home Water Test Really Free?

    Yes, it's absolutely free. Our technician will come out to your house and test the water coming into your home with a hi-tech test meter. This will detect any Totally Dissolved Solids (TDS), contamination, toxins, organic material which will likely indicate the presence of bacteria. The test results will be treated as private and will only be shared with you or your designated representative. He will also provide you with more information about how to sanitize your water and protect your family.

  • Can I Afford to Buy a Whole House Water Filtration System?

    The correct answer should be - "how can I not afford to protect my family's health..." But truthfully, after you calculate the cost of replacement filters, you can enjoy the satisfaction of filling up your glass with fresh, pure water right out of your kitchen faucet for about the same price as bottled water. The initial cost of the system is actually less than lesser capable systems being offered by competitors and online retailers. In fact, because we buy direct from the manufacturer, we can sell you a complete system for less than full retail. And for a limited time we are offering an additional 15% discount!

  • Can I Rely on RENU-H2O for Follow-Up Service?

    We know how important it is to be there when a customer needs us. We are locally based, and can be contacted by phone, email or through Facebook. We want your feedback on how we can provide the best service possible. In fact, we are so confident that you'll be satisfied that you like our products and service, that you'll want to tell your friends and family about us. If someone you recommend decides to buy a complete system, we will reward you with FREE REPLACEMENT FILTERS!!!!!

  • How Often Do I Need to Replace Filters?

    Replacement time depends on how much water you use. SimPure recommends 6-8 months for all filters and 12-18 months for the RO membrane. For a family living in Dumaguete that could stretch longer depending on the number of family members and number of showers, toilets, etc. We can evaluate your specific usage requirements and refine that estimate. NEVER FEAR! We keep a big stock of replacement filters so you will always be protected.